Terms and conditions

Terms and Conditions

These general terms and conditions are an unconditional part of a booking of an accommodation at Arctic Home Experience.


A booking of an accommodation can be made by e-mail, via the website or by telephone. After acceptance, Arctic Home Experience will always send a confirmation e-mail and invoice, making the booking final.

Travel documents

You are at all times responsible for the correct travel documents.


Arctic Home Experience is not liable for loss and theft (including money), damage to property, damage or injury to (fellow) holiday maker for whatever reason.

The use of all facilities and services at the holiday destination is entirely at your own risk.

Arctic Home Experience is not liable for damage suffered because the rented accommodation does not meet the requirements or wishes of the holiday maker.

Complaints on-site

If you notice any imperfections or encounter problems during the rental, please always contact Arctic Home Experience immediately.

They will do everything they can to solve things quickly and properly. In the unlikely event that they do not succeed in satisfying you, please have a report drawn up. Complaints submitted later can no longer be processed. It is therefore not possible to claim afterwards.

Payment terms

All prices quoted are in euros.

A deposit of 40% must be paid upon booking. The remaining 60% must be paid no later than 6 weeks before the start of the holiday.

If payment is not made within the set terms, you will owe the statutory interest as well as any extrajudicial collection costs to be incurred if you have not made payment after the first reminder.

Cancellation conditions

In case of cancellation, the following amounts are due:

  • 40% up to 8 weeks before the start of rental accommodation
  • 60% up to 6 weeks before the start of rental accommodation
  • 100% within 6 weeks before the start of rental accommodation

All rights reserved

Arctic Home Experience reserves the right, in case the tourism travel market will be seriously affected by a possible war or terrorist threat or for economic reasons, to cancel the booked accommodation, with the rent paid being fully refunded.