1. A booking for accommodation can be made via email, through the website, or by phone. Upon acceptance, Arctic Home Experience will always send a confirmation email and invoice, finalizing the booking.

1. Personal guest information is treated confidentially and used solely for administrative purposes, in accordance with Arctic Home Experience's privacy policy.

1.All prices listed are in euros.

2. Personal guest information is treated confidentially and used solely for administrative purposes, in accordance with Arctic Home Experience's privacy poli

3. Upon booking, a 30% deposit is required. The remaining 70% must be paid no later than 42 calendar days before the start date of the booking. If the period between booking and departure date is 42 calendar days or less, no deposit is required. In that case, the full amount must be paid to Arctic Home Experience at the time of booking.

4. Children aged between 4 and 12 receive a 20% discount on Arctic Home Experience's packages and optional activities, under the specified payment conditions.

1. Changes to reservations are subject to availability and may incur additional costs.

2. Cancellations must be reported in writing to Arctic Home Experience.

3. Unless Arctic Home Experience agrees otherwise with the guest, the following fixed damages percentages apply, based on the time of cancellation:

• Up to 42 days before departure: the deposit, but no more than 35% of the total price;
• 42 to 28 days before departure: 35% of the total price;
• 28 to 21 days before departure: 40% of the total price;
• 21 to 14 days before departure: 50% of the total price;
• 14 to 5 days before departure: 75% of the total price;
• 5 days before departure or later: 90% of the total price;
• On the day of departure or later: the full total price.

4. If payment is not made within the specified periods, you will owe the statutory interest and any extrajudicial collection costs if you fail to pay even after the first reminder.

5. The extrajudicial costs are determined as follows: 15% on a total price up to €2,500, 10% on the next €2,500, 5% on the following €5,500, and 1% on the remaining amount. Arctic Home Experience may deviate in your favor from the specified amounts and percentages.

1. Arctic Home Experience is not liable for loss and theft (including money), damage to property, or injury to (co)recreants caused by any cause whatsoever.

2. Arctic Home Experience is not liable for inconvenience caused by force majeure situations such as natural disasters, strikes, etc.

3. Arctic Home Experience is not liable for damages suffered due to the rented accommodation not meeting the requirements or wishes of the (co)recreant.

4. Any damage to the accommodation or other facilities on the premises caused by guests during their stay will be charged to the respective guest and may result in additional costs.

5. The use of all facilities and services at the holiday destination is entirely at your own risk.

1. You are responsible for ensuring you have the correct travel documents at all times.

1. If you notice any deficiencies or encounter problems during your rental, please always contact Arctic Home Experience immediately.

2. They will do everything possible to resolve the issue quickly and effectively. If, unfortunately, they are unable to satisfy you, please make a written report of the incident. Complaints submitted later cannot be processed. Therefore, it is not possible to make a complaint afterwards.

1. In the event of disputes, only the courts of legal jurisdiction are competent. The law applicable to these general terms and conditions applies.

1. Arctic Home Experience reserves the right to cancel the booked accommodation if the tourist travel market will be seriously affected by a possible war or terrorist threat, or for economic reasons, in which case the paid rent will be fully refunded.