Arctic Home Experience distinguishes itself by offering a completely carefree stay where our guests are our top priority. We provide a comprehensive package including accommodation, activities, transfers, and thermal outdoor clothing. Our luxury, modern accommodations are fully equipped with all amenities, including a private sauna for relaxation after a day filled with adventures. Additionally, our guests enjoy the perfect location amidst nature while still being close to civilization, just a 5-minute walk from the center of Äkäslompolo and nearby amenities.
For a winter vacation in Lapland, it's essential to prepare for cold temperatures and changing weather conditions. We recommend dressing in layers, starting with thermal underwear as a base layer, followed by an insulating mid-layer, and a waterproof and windproof outer layer. Be sure to pack warm winter coats, insulated pants, hats, scarves, gloves, and sturdy winter boots. Also, don't forget to bring sunglasses and sunscreen, as the reflection of the snow intensifies the sun's rays. When participating in outdoor activities, it's important to stay warm while also being able to move comfortably. Therefore, make sure to leave enough room in your clothing to allow for freedom of movement.
Arctic Home Experience is easily accessible by air and road. The nearest airport is Kittilä Airport, a 50-minute drive away. Rovaniemi Airport is a 2-hour and 30-minute drive away. During the winter months, our transfer service to and from Kittilä Airport is included. Outside of this period, the service can be booked upon contact.
The best times to visit Arctic Home Experience depend on your preferences and the activities you wish to engage in. The winter months, from December to March, offer a typical winter experience with snow, ice activities, and the Northern Lights. In the summer months, from June to August, you can enjoy long days, green landscapes, and outdoor activities. In the autumn (September to November), you'll witness stunning fall colors, and spring (April to May) brings the landscape to life after winter.
Yes, children are warmly welcomed at Arctic Home Experience! We offer special facilities and activities for families to ensure both parents and children have an unforgettable stay. Children aged 4 and above can participate in all activities included in our standard package. Additionally, children between the ages of 4 and 12 benefit from a 20% discount on the package rate. Our accommodations are situated in the forest, allowing children to fully enjoy playing in the snow and exploring the natural surroundings.
While not mandatory, we strongly recommend obtaining travel insurance before visiting Arctic Home Experience. Travel insurance provides protection against unexpected events such as cancellations, delays, medical emergencies, and loss or damage of luggage. This helps provide peace of mind and covers any unforeseen expenses during your stay with us.
Yes, the vibrant center of Äkäslompolo is just a 5-minute walk from Arctic Home Experience. Here you will find various restaurants, cafes, (souvenir) shops, and a large supermarket where you can do all your necessary shopping.
At our place, there is no specific check-in time. We aim to welcome our guests directly into the accommodation upon arrival. Our goal is to have the accommodation ready for your arrival as soon as possible, even before the regular check-in time (3:00 PM).
You can check out until 11:00 AM. If you need to leave later than this time, please consult with us in advance regarding options such as luggage storage.
We have four 4-person accommodations and two 6-person accommodations available. For specific needs, we can arrange to add one extra bed in the accommodation upon request. Please contact us before booking for further assistance.
The accommodation price is all-inclusive and covers costs for electricity, water, sauna usage, tourist tax, cleaning fees, bed linen, and firewood for both the sauna and the stove.
Each accommodation is equipped with an electric vehicle charging station. Please indicate this preference prior to booking so we can provide the charging pass and relevant information upon check-in.
At Arctic Home Experience, pets are not allowed. If you have a guide dog, we kindly ask you to contact us to discuss the options.
Yes, after booking, we will contact you to arrange additional activities. You can find the options available on our 'Activities' web page.
Yes, it's possible to book certain activities on-site. However, we cannot guarantee availability for last-minute bookings. We recommend reserving activities in advance to avoid disappointment.
We have curated this package specifically for our guests as it includes the best activities and services to make the most out of your Lapland experience. However, if for any reason you prefer not to opt for this package, we are open to alternative solutions. Feel free to contact us to discuss further.
At Arctic Home Experience, during the peak season, we offer a standard package for our guests. This package includes:
In addition to this package, you can also book optional activities such as a Northern Lights Safari, Horse Riding Safari, Ice Fishing, Ski Safari, and much more.
1. A booking for accommodation can be made via email, through the website, or by phone. Upon acceptance, Arctic Home Experience will always send a confirmation email and invoice, finalizing the booking.
1. Personal guest information is treated confidentially and used solely for administrative purposes, in accordance with Arctic Home Experience's privacy policy.
1.All prices listed are in euros.
2. Personal guest information is treated confidentially and used solely for administrative purposes, in accordance with Arctic Home Experience's privacy poli
3. Upon booking, a 30% deposit is required. The remaining 70% must be paid no later than 42 calendar days before the start date of the booking. If the period between booking and departure date is 42 calendar days or less, no deposit is required. In that case, the full amount must be paid to Arctic Home Experience at the time of booking.
4. Children aged between 4 and 12 receive a 20% discount on Arctic Home Experience's packages and optional activities, under the specified payment conditions.
1. Changes to reservations are subject to availability and may incur additional costs.
2. Cancellations must be reported in writing to Arctic Home Experience.
3. Unless Arctic Home Experience agrees otherwise with the guest, the following fixed damages percentages apply, based on the time of cancellation:
4. If payment is not made within the specified periods, you will owe the statutory interest and any extrajudicial collection costs if you fail to pay even after the first reminder.
5. The extrajudicial costs are determined as follows: 15% on a total price up to €2,500, 10% on the next €2,500, 5% on the following €5,500, and 1% on the remaining amount. Arctic Home Experience may deviate in your favor from the specified amounts and percentages.
1. Arctic Home Experience is not liable for loss and theft (including money), damage to property, or injury to (co)recreants caused by any cause whatsoever.
2. Arctic Home Experience is not liable for inconvenience caused by force majeure situations such as natural disasters, strikes, etc.
3. Arctic Home Experience is not liable for damages suffered due to the rented accommodation not meeting the requirements or wishes of the (co)recreant.
4. Any damage to the accommodation or other facilities on the premises caused by guests during their stay will be charged to the respective guest and may result in additional costs.
5. The use of all facilities and services at the holiday destination is entirely at your own risk.
1. You are responsible for ensuring you have the correct travel documents at all times.
1. If you notice any deficiencies or encounter problems during your rental, please always contact Arctic Home Experience immediately.
2. They will do everything possible to resolve the issue quickly and effectively. If, unfortunately, they are unable to satisfy you, please make a written report of the incident. Complaints submitted later cannot be processed. Therefore, it is not possible to make a complaint afterwards.
1. In the event of disputes, only the courts of legal jurisdiction are competent. The law applicable to these general terms and conditions applies.
1. Arctic Home Experience reserves the right to cancel the booked accommodation if the tourist travel market will be seriously affected by a possible war or terrorist threat, or for economic reasons, in which case the paid rent will be fully refunded.
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